FAQ

Delivery and Ordering

The processing of your order, the manufacture of the products and the delivery (free of charge) will take our team a maximum of 10 to 15 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.

You can follow the progress of your order by clicking on the following link : Parcel Tracking

We deliver our products all over the world. There is no minimum quantity required per order and all our deliveries are free of charge.

If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.

A problem with the Post Office ? Lost, broken or destroyed parcel ?

With our secure delivery, Unicorn Cartoon takes care of any disputes for you. Customer satisfaction is our priority. We do not blame the carrier and leave you to "fend for yourself". We assume full responsibility by immediately sending you a new package at our expense.

Do not hesitate to contact us by e-mail at support@horse-placenta.com : our team will do its utmost to meet your expectations.

Cancellation and Return

Yes, as long as your order is not "in process".

It is entirely possible to cancel your order ! However, if the order is already in preparation, the cancellation fee will be 40% of the purchase price.

Do not hesitate to contact us by e-mail at support@horse-placenta.com : our team will do its utmost to meet your needs !

We are only able to accept a return in the event of a proven product defect.

Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to support@horse-placenta.com together with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.

Security

Your security, our priority : our site only offers secure and guaranteed safe means of payment.

We accept :

Credit Cards

Debit cards

Cryptocurrency

Our online payment services :

Paypal*

G2A Pay*

Stripe

*Paypal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognised worldwide for its efficiency.

*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.

Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques at the moment.

Yes !

The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and is added to the "http" protocol on the website in the address bar.

Other Questions

We make your shopping as easy as possible.

1-) You select the desired product(s)

2-) Click on "add to basket".

3-) Click on the shopping cart icon in the top right corner (your "basket") to complete your shopping.

We also offer you the possibility to create an account to make the process even simpler.

No. Except in exceptional cases, we only accept one discount code per order.

Horse Placenta dispatches its products all over the world in all legality. However, the buyer is responsible for the import taxes of his country, we decline all responsibility.

If you wish to order in bulk, send an e-mail to our team at support@horse-placenta.com.